Banks remedy issues with Mastercard funds
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atWest has mentioned a difficulty which its prospects have been having with Mastercard funds has been resolved.
“Some customers who tried to use their Mastercard debit or credit card online may have experienced issues when attempting to make a payment earlier today,” a spokesperson for the financial institution, which additionally runs the Royal Bank of Scotland, mentioned.
“This issue has now been resolved by Mastercard and we would like to thank our customers for their patience.”
Earlier, some Mastercard prospects had struggled to buy on-line as the worldwide funds big was dealing with technical points.
“We are aware of these reports and are looking into them,” Mastercard mentioned.
“At this point, we can confirm that transactions continue to flow successfully across our payments network, but some additional services may be temporarily unavailable.
“As soon as we have additional information, we will provide an update.”
We are conscious that some prospects who’ve tried to make use of their Mastercard debit or bank card on-line could have skilled points when making an attempt to make a cost
It was unclear if the issues had been fastened for all Mastercard customers, or simply NatWest’s banks, which embrace Royal Bank of Scotland, Ulster Bank and Coutts.
The points impacted solely on-line funds, NatWest mentioned on Monday, whereas the financial institution’s prospects weren’t having any hassle making point-of-sale transactions.
The issues began at round noon on Monday.
In a message to prospects, NatWest mentioned: “You can still use your card at ATMs to take out cash.”
It mentioned folks ought to get in contact through the app or a non-public message on social media in the event that they need assistance, however warned that buyer help occasions is likely to be longer than typical.
Earlier within the day a NatWest Group spokesperson mentioned: “We are aware that some customers who have tried to use their Mastercard debit or credit card online may have experienced issues when attempting to make a payment.
“This issue is affecting a number of banks that work with Mastercard and we are working closely with them to resolve the matter as soon as possible.”