Investigation launched into BT after disruption to 999 emergency name providers

An investigation has been launched into BT after a disruption to emergency name providers.

Ofcom has immediately opened the investigation after the UK-wide issue on 25 June.

People had been unable to get by on 999 as police, fireplace and ambulance providers suggested calling 101 and different numbers as a substitute.

The regulatory authority stated: “Our rules require BT and other providers to take all necessary measures to ensure uninterrupted access to emergency organisations as part of any call services offered.

“They additionally require suppliers to take all essential measures to make sure the fullest doable availability of calls and web within the occasion of catastrophic community breakdown or in circumstances of drive majeure.”

The investigation will look into whether or not BT has did not adjust to its regulatory obligations and took acceptable measures to cut back the impression of the disruption.