Teen ‘embarrassed’ after McDonald’s workers turned her away for not having ID

A young person claimed she was left “embarrassed and upset” after door workers on the Cramlington McDonald’s stopped her and a buddy from getting a post-cinema meal as they did not have ID. Holly Munoz, 18, and her buddy, who can be 18, visited the native Vue Cinema earlier than strolling over the street to McDonald’s simply after 4pm on Wednesday, July 5.

Holly claimed that the “aggressive” door workers refused them entry and instructed them ID was essential to go inside, reported ChronicleLive. 

The restaurant has a “temporary” coverage proscribing entry to under-18s with out a guardian or guardian in place as a result of reported anti-social behaviour.

Holly stated: “It’s embarrassing when you are just going to get food and they don’t let you in. We had just been to the cinema. 

“We are quite independent, we do everything ourselves. And I just think when McDonald’s says it’s for everyone, this is bad for the brand.

“It was upsetting. To turn away people just because they are young.”

Upset over the incident, Holly and her buddy went again to residence and returned together with her father Julian round half an hour later. 

Her father acknowledged that the workers there ignored his complaints and the identical member of doorstaff was “aggressive” to him too  and denied having even spoken to his daughter.

Julian added: “I do understand that we have a huge problem with anti-social behaviour – as does much of the North East. But for some reason the security they have on the door is like if you were going out in Newcastle.

“My daughter went to the cinema and then following that she walked over he road to get some tea. She was confronted at the front door and asked for ID. Surely that’s got nothing to do with security. I’d understand more if it was a big group of kids but it wasn’t.

“They both work in the shopping centre, they’re both students. They’re going to university next year – but they can’t go to McDonald’s? It’s astonishing.”

When contacted by ChronicleLive, McDonald’s said it had introduced “various measures” in response to anti-social behaviour, but that customers being asked for ID would not happen again.

A McDonald’s spokesperson said: “The safety and security of our people and our customers is our utmost priority, and our Cramlington restaurant has introduced various measures to help mitigate the challenges of anti-social behaviour affecting the wider area.

“These include employing security guards and making the decision to temporarily restrict restaurant access to under-18s who are unaccompanied after 4pm. We continue to work closely with Northumbria Police to understand how we can be part of the solution.”

Express.co.uk has reached out McDonald’s for a remark.