Britons face ‘absolute nightmare’ making an attempt to get refunds for Rhodes holidays
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ritish vacationers are struggling to get refunds for holidays to Rhodes after the island was hit by wildfires, with one girl describing her state of affairs as an “absolute nightmare”.
Anita Madhas, 49, was scheduled to journey to Rhodes in early August along with her 72-year-old mom in a bunch of round 20 family and friends, however they not want to go to the island after their resort, the Lindos Imperial, was partially broken by fireplace.
Ms Madhas paid simply over £1,000 for return flights for herself and her mom for August 3 to 13, which haven’t been cancelled.
She stated: “That flight is scheduled to go out to Rhodes and I won’t get a refund. I only get a refund if that flight is cancelled.
“It’s just an absolute nightmare at the moment. I’m trying to get everybody to get some kind of transfer or refund, so that we can all rebook and go somewhere else.
“Even if we decided to change the hotel to a different destination on the island, there’s still no 100% guarantee that the hotel is going to be safe and our holiday is going to be what we expected it to be.”
Ryanair press workplace instructed the PA news company: “Ryanair flights to/from Rhodes are currently operating as scheduled and remain unaffected by the forest fires.
“All passengers travelling from Tuesday 25 to Sunday 30 July inclusive to/from Rhodes can change their flight free of charge online via the website/app.”
Colin Spicer, 42, who had deliberate to journey to Rhodes together with his spouse and their two daughters, aged 11 and 15, stated their resort, the Rodos Princess Beach, had introduced all reservations could be cancelled till the tip of August.
He added that easyJet Holidays has not stated if it’s going to cancel or amend the bundle vacation.
Your hotelier is saying it is not going to open, so you have acquired no possibility however to offer that cash again as a result of you possibly can’t fulfil the vacation to what we have booked
Mr Spicer stated easyJet has “not been very helpful at all given they’ve got quite a substantial amount of our money” for the household’s vacation, booked from August 22.
Addressing the corporate, he stated: “Your hotelier is saying it’s not going to open, so you’ve got no option but to give that money back because you can’t fulfil the holiday to what we’ve booked.”
He stated his household are hesitant to guide one other summer season vacation whereas they anticipate readability from easyJet Holidays because of the “uncertainty” of whether or not they are going to be refunded.
The agency instructed PA: “EasyJet Holidays has cancelled package holidays to impacted resorts in the south of Rhodes departing up to and including 29 July and has proactively contacted impacted customers who are due to travel, and processed full refunds.
“We are also contacting customers due to travel to a small number of resorts that remain impacted in Rhodes up to 10 August to discuss their options.
“EasyJet continues to operate its flying schedule to Rhodes, however, we understand that some customers travelling to the affected area may want to change their plans.
“Customers who are booked to travel to or from Rhodes until 29 July can transfer for free to another date or can request a flight voucher for the value of their unused flights, by calling easyJet Customer Services.”
Adam Dabrowski, 69, has cancelled his lodging in Rhodes because the proprietor instructed him the encompassing space had been broken by wildfire, however he has not been capable of cancel his £400 return flights with easyJet.
He instructed PA: “Obviously, I don’t want to lose financially but I’m also very concerned for the people on the island, and specifically the owners of our property because we know them.
“It’s a very difficult position for the people there.
“On the other hand, I would appreciate if easyJet took a more generous attitude towards people who maybe don’t want to fly to that area.”