Co-op Bank provides to compensate prospects left with out wages as a consequence of ‘processing system difficulty’

Jul 27, 2023 at 10:01 PM
Co-op Bank provides to compensate prospects left with out wages as a consequence of ‘processing system difficulty’

The Co-operative Bank is providing to compensate prospects who have been left unable to pay their payments on pay day as a consequence of a “payment processing system issue”.

Many of the financial institution’s 3.1 million prospects didn’t obtain wages, advantages and different funds as a result of technical difficulty on Thursday morning.

The financial institution mentioned it meant “some customer payments, both in and out of their accounts, were not been processed and customers balances appeared out of date”.

Many on social media complained their accounts had been left empty by the error they usually had been unable to purchase meals or pay lease and utility payments.

The financial institution confirmed the difficulty had been resolved late on Thursday morning and that if anybody had “suffered any financial detriment due to this issue, we will look to redress”.

One buyer wrote earlier: “Nearly had a heart attack this morning checking my bank… it’s payday yet only £16 in my account this is disgusting.

“I’m now in full on panic mode as lease is due out tmrw! We all want some form of communication as to when this difficulty will probably be sorted NOW, this is not adequate!”

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Another individual posted: “Payday for many NHS workers at this time and payments meant to be paid! It’s not adequate!

“Some of my team can’t afford to get into work as they were relying on their salary being in their bank this morning!!!”

A 3rd buyer mentioned: “This isn’t good enough, payday and rent due out tomorrow and all my bills. Plus a family to feed. Can’t get to work because need to put petrol in the car!”

The financial institution mentioned in its assertion: “All of our services are running as normal and customers are able to access their accounts and make payments.

“The difficulty affecting our cost processing system is now resolved and all scheduled funds are actually being processed. Customers ought to see their account balances replace sooner or later.”