The UK’s ‘worst’ broadband uncovered, is your internet supplier on this record?

Apr 30, 2023 at 8:17 AM

The newest stats are in and it seems one broadband provider is falling means behind its rivals. UK telecoms regulator Ofcom, has simply revealed its most modern knowledge on buyer complaints and Shell Energy has come backside of the pile – and by some appreciable margin. The fashionable ISP managed a rating of 27 complaints per 100,000 which is properly beneath the remainder of the pack.

In reality, the second lowest was Vodafone with this well-known agency seeing 19 complaints per 100,000. It’s clearly unhealthy news for customers of Shell with Ofcom confirming that almost all buyer moans have been about faults, total service and getting companies put in.

“We remain concerned about Shell Energy’s persistently high complaint volumes. We have been engaging closely with the provider on its plans to improve its customer service, and expect to see results of this in the coming months,” Ofcom stated.

At the opposite finish of the league was Sky with the corporate seeing simply 5 complaints per 100,000. EE was 2nd (7 complaints) with Plusnet, NOW and BT all claiming third (10 complaints).

Here are the complete outcomes from Ofcom for broadband complaints

Broadband complaints per 100,000

Sky • 5

EE• 7

Plusnet • 10

NOW broadband • 10

BT 10

Virgin Media • 14

TalkTalk • 18

Vodafone • 19

Shell Energy • 27

So, that is the winners and losers of broadband, however what about TV?

Once once more, Sky might be happy as punch with the corporate scoring the least quantity of grumbles. TalkTalk upped its sport for TV with the agency scoring second place, this was adopted by BT and Virgin Media.

“Virgin Media and BT were the pay-TV service providers that attracted the most complaints. Virgin Media customers were most likely to be unhappy with how it handled their complaints, while BT customers complained about their experiences of faults, service and getting services installed,” Ofcom confirmed in its report.

Here are the complete outcomes from Ofcom for TV complaints

TV complaints per 100,000

Sky • 1

TalkTalk • 3

BT • 7

Virgin Media • 8

Ofcom says that The numbers of complaints it acquired through the finish of 2022 have been much like the earlier quarter. Complaints about landline and pay-TV companies decreased barely, whereas complaints about broadband and pay-monthly cellular companies stayed the identical.

Speaking about its low complaints quantity Stephen van Rooyen Chief Executive Officer, UK & Europe, stated: ““For 11 years in a row, we have received the fewest complaints to Ofcom out of every pay-TV provider. We’ve seen over 11,000 Premier League goals in that time. Our customer service team has offered consistent and reliable support for customers whenever they’ve needed us”