Hermes ‘proof of supply’ picture catches second earlier than canine rips parcel to shreds
Delivery drivers can have a behavior of leaving parcels within the least handy locations – however it reached the subsequent degree for a Coventry mum when a “lazy” Hermes supply driver lobbed her package deal over the fence and instantly into the trail of her ravenous British bulldog. Brogan Griffiths, 29, was left baffled when she was despatched a message saying her parcel had been efficiently delivered whereas she wasn’t at house, till all was revealed when she noticed the image, taken moments earlier than catastrophe.
Brogan stated she spent two weeks trying to find the proper outfit to put on on her birthday and splashed out £160 on three clothes from Oh Polly.
When the gadgets lastly reached her house, her supply driver merely threw them over her fence and took a photograph to point out proof that they had been delivered.
But catastrophe could possibly be seen lurking within the background of the fateful snap.
Looking longingly on the package deal was Cookie Monster, Brogan’s 11-month-old British bulldog.
When Brogan returned to her house in Binley, the three clothes weren’t in the identical location the image had proven them in.
They have been, as a substitute, strewn concerning the backyard after Cookie Monster apparently mistook them for a toy thrown by the Hermes supply driver and promptly lunged for them.
She stated she was left “absolutely devastated” that she would not have the outfits to put on on her birthday, and “doesn’t understand” why the courier firm simply left her order on the bottom exterior.
“I was going to Manchester for a night out with my best friend for my birthday and I’d been trying to find something to wear for ages,” she stated.
“I ordered three outfit options from Oh Polly which came to £160 for next-day delivery to come four days before my birthday, so I didn’t have a lot of time. I got an email while I was at work to say the package had been delivered and I was confused because no one was in and you’re supposed to sign for Oh Polly packages.
READ MORE: Woman kicked out of Hilton Hotel by staff at 1am because she ‘didn’t have ID’ [REVEAL]
“I checked the supply picture and noticed the canine’s beady eyes peering not far away on the parcel and my coronary heart simply sank immediately. I knew it was a goner.
“I knew the delivery man must have thrown it over the gate and the dog would just think he was playing fetch and throwing it for her.
“When I obtained house all three clothes had been torn to shreds and dragged by means of the mud and Cookie was nonetheless enjoying within the backyard, she thought it was a recreation.”
Brogan, mum to a seven-year-old daughter, added: “Cookie’s by no means torn any garments up round the home, she’s a very good canine so she clearly simply thought the supply man was throwing the parcel to her to play with. She did not even realise she did something unsuitable so I could not inform her off.”
She contacted Oh Polly for a replacement order but it didn’t come in time for her birthday after it two weeks for the company to send another out, promising it would use DPD instead of Hermes to deliver it – but then used the same delivery service again.
This time, Hermes left the parcel on her front doorstop, in full view of the street.
Brogan said “fortunately” her neighbour took it in, but added she would not be ordering from Hermes or Oh Polly again, and has sent the dresses back for a refund.
A spokesperson for Hermes said: “We can affirm that Ms Griffiths has obtained her substitute order. Due to the pandemic we’re nonetheless persevering with to supply contactless deliveries and not go away a calling card (that is carried out digitally) or ask for a signature.
“The local team has spoken to the courier involved to emphasise the importance of finding a safe place location when the recipient is not home to receive their order to ensure this does not happen again.”
A spokesperson for Oh Polly stated: “We are really sorry that this happened to our customer. When we were contacted about this incident we made sure our customer received a replacement and an investigation was carried out.
“Customer satisfaction is extraordinarily vital to us and we’re devoted to offering the very best service.”