A distressed 82-year-old struggling “every day” from a painful throat situation has stated how the “broken NHS” solely provided her a cellphone name in January.

Mary, from Stockton-on-Tees, advised Jeremy Vine on Channel 5 as we speak “the NHS is definitely broken” as she defined how she was struggling to get remedy for “hiatus hernia”, a situation that causes painful abdomen acid to enter the oesophagus.

Mary stated she had been given an appointment in 5 months in January to see a advisor and defined she known as the NHS to see if she might be introduced ahead if anybody cancelled.

But when she phoned the hospital to see if she may have an earlier appointment Mary was surprised to be advised her face-to-face session had been cancelled and he or she would simply obtain a cellphone name.

Speaking to Jeremy Vine as we speak, she stated: “I got an appointment to see a consultant, five months ahead in January.”

Detailing a cellphone name to the NHS about her appointment, Mary stated: “So I rang up and said, ‘if you get a cancellation can you bring me forward?’

“She said ‘oh, no, this has been cancelled, what you’ve got on January 5 is a telephone call’.

“I said, ‘five months for a telephone call?’"

Mary continued to say all her medical records were with the NHS so any doctor could look to see what was wrong with her and what treatment was needed.

Continuing to explain the phone call, Mary said she asked: “How is he going to diagnose something like that over the phone?

“I’m very upset, I’m 82, and I think to myself maybe because I’m old they’re putting me to the bottom of the list.

“Can somebody tell me what good a telephone call is for that? (my condition).”

Jeremy requested Mary if her situation was painful, to which the emotional octogenarian stated: “Every day I feel sick, every single day.

“I’m 82, and I’m thinking what on earth is the point, waiting till January for a phone call?”

Mary stated she was initially “distressed” it was taking so lengthy for an appointment, however her physician advised her “well, that’s the state the NHS is in”.

Decrying the scenario Jeremy stated Mary ought to be in a hospital tomorrow for remedy, “that’s why everyone goes to A&E, that’s the reason” he added.

He stated: “I don’t know that to say, Mary, that’s so distressing.”

On Jeremy’s panel former Conservative MP Ann Widdecombe stated she was “going to say what she shouldn’t say” and advised Mary to “go to A&E”.

Ms Widdecombe additionally suggested Mary to contact her native MP to place stress on the hospital.

Mary stated she may be capable of pay to see a physician privately at the very least to speak to somebody, however she stated she couldn’t “afford to pay for operations after that”.

Exasperated by the scenario, Jeremy stated he’d be “tempted to put a sandwich board on” outdoors the hospital saying “in pain every day and I get a phone call in January”.

Express.co.uk have contacted the NHS for remark.