A person was shocked to find a few of his Premium Bonds had ‘suddenly disappeared’ from his on-line account.

Twitter consumer @lahori_badshah1 despatched a message to NS&I as that they had purchased Bonds for his or her daughter 18 years in the past however they appeared to have disappeared.

They stated: “All of a sudden all the records of the bonds have disappeared from online account. No letters or any notifications were sent to me.”

NS&I stated in response: “The Bonds would have been removed from your online profile when she turned 16.”

The supplier additionally stated the daughter may learn the way to arrange her personal account utilizing this webpage.

The man then replied to say his daughter had been requested by NS&I to finish fill in some varieties and supply an announcement from a buddy for ID functions.

He stated: “This is so confusing process, I should have been sent a letter or email for smooth transition.”

NS&I then requested the person to ship the group a direct message so they may assist him additional.

Another dad additionally contacted NS&I over Twitter with a question about Premium Bonds he had bought for his son.

Twitter consumer @chubberoo stated he had arrange some Premium Bonds in his title for his son earlier than he was born, and he needed to switch them into his son's title.

He defined: “Obviously he’ll have to have all my details as he’s only one but just want to make sure it’s in his name.”

The supplier informed the person he would have the ability to discover out if the Bonds are in his title or within the baby’s title by logging into his account.

The man reiterated that the Bonds usually are not in his son’s title as he was not but born when the dad bought them.

NS&I stated in response: “In that case, you would not be able transfer the Bonds to your child directly. You would need to cash in the Bonds and re-apply in your child's name.”

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