He’s bought an ideal image on a regular basis so TV watching is again to its finest for a relieved buyer who for weeks struggled with a succession of snazzy however clean screens and wayward connections.   

Returning to his tremendous dependable Sky Q field fits senior citizen Ray Moule simply effective and getting some £200, in a refund plus credit for his bills, that recognised the difficulty he beforehand skilled, brings a greater ending to the matter than he had hoped when first contacting Crusader. 

++ If you have been affected by this problem or really feel you have been a sufferer of injustice, please contact client champion Maisha Frost on maisha.frost@express.co.uk ++;

An extended-time buyer of the broadcaster, Ray upgraded to its most up-to-date digital Glass system with Sky in-built earlier this 12 months due to its benefits.

The field and satellite-free streaming know-how provides vibrant, excessive definition colors, clear audio and voice command.  

“I sent back my Q box and gave my old TV to a relative,” mentioned Ray. When the connection didn't work, he invested in new community cabling however all to no avail.

“My son fitted the first Glass screen on my living room wall, but that posed a problem when it needed to be replaced – I was told because of health and safety for the contractor which I accepted of course,” he defined.

With that sorted a substitute unit was delivered after which one other. Ray had taken a brand new subscription deal and was paying as required so his quandary elevated.

“I was told it was not my broadband connection and I decided it was best to go back to Sky Q which had never given any problems,” he added.

“I kept paying while I was disconnected and waited for Sky Q. I also had to buy a new TV. All that is working fine thank goodness.

“But there were so many calls during the whole business and it was my understanding there would be some reimbursement, but it has not happened.”

After Crusader put Ray’s factors to Sky and the way he felt a bit shortchanged, it responded promptly, commenting:

“A Sky Broadband engineer was sent to Mr Moule’s property to assess if the issue was due to his broadband. However, this was ruled out and the cause of the issue remains unknown.

“Mr Moule requested to move back to Sky Q. This was completed by our accessibility team which worked closely with Mr Moule to support him throughout. To compensate Mr Moule for his experience with Sky Glass and loss of service we issued £109 as a goodwill gesture.”