Homeowners hit with a hosepipe ban after months of poor water provide say their supplier ought to be stripped of its working licence.
One resident in East Sussex stated he and his neighbours had no water for 23 days earlier than their faucets have been turned on once more on Friday.
From Monday, they face a £1,000 positive in the event that they flout a new hosepipe ban being introduced within the South East Water space.
One purpose for the ban is that extra individuals are working from residence and utilizing extra water, stated the corporate.
At the identical time the agency, which provides handled ingesting water, admitted its reservoirs and underground aquifers have been topped up.
The downside, it stated, was that it may't deal with that uncooked water rapidly sufficient when demand for clear water will increase.
Graeme McCracken, a semi-retired firm director, stated: "It's taking place constantly. In the final six months, we have had two outages of greater than 5 days, one simply earlier than Christmas, after which the newest one in every of 23 days.
"It's shocking that you can't supply water in this country.
"Now they've began blaming us, saying extra individuals are working from residence. I do not assume that is a legitimate excuse. They've had three years to type that one out. I do not imagine it. It appears to be a definite lack of funding."
Mr McCracken, who lives in Mark Cross close to Tunbridge Wells, stated he wrote to South East Water's boss accusing him of poor customer support and communication that may doom an organization in a aggressive market.
He stated: "The only reason he's currently got any customers left is because he's got a monopoly.
"And that is simply not ok, and there ought to be penalties. And Ofwat [the regulator] ought to be penalising them. They should not be allowed to take dividends or bonuses till they've sorted out the infrastructure issues.
"They should be taking the licences away from companies that don't have minimum standards, the least they should be doing is saying there is no dividend."
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South East Water CEO David Hinton apologised for latest shortages in an open letter on Friday and stated the corporate was striving to beat the issues.
He wrote: "The rise of working from home has increased drinking water demand in commuter towns by around 20% over a very short period, testing our existing infrastructure.
"The extreme lack of rainfall since April has elevated demand for handled ingesting water.
"Our reservoir and aquifer stocks of raw water, essential to our water supply but not ready to be used, are in a good position. However, demand for treated mains water, which takes time to process, and deliver was greater than we could meet."
He stated latest scorching climate had additionally elevated demand as individuals tried to chill off, keep hydrated or are likely to their gardens.
Among plans to enhance provide are new reservoirs and further clear water storage amenities.
'They by no means repair the leaks'
Matthew Spratt, who lives in Wadhurst, stated: "South East Water try guilty the local people for utilizing an excessive amount of water. And they're mainly saying it is our fault for working from residence.
"I don't accept that at all. I think what lies behind it is underinvestment."
Mr Spratt, a expertise threat supervisor, stated individuals have been scared by the considered waking up once more to no water.
"In the heat recently, we couldn't wash, we couldn't cook, we couldn't flush our toilets.
"We have been having to lug bottled water from our water station, which the water firm solely offered as soon as they have been below stress from the parish council.
"If it's sunshine, we don't get water. If it's a bit cold, we don't get water.
"If they're doing a bit of labor, we do not get water. And you may see in every single place there are many leaks. They by no means repair the leaks.
"I could walk you to a leak now that's been there for two years that they've just not bothered to fix."
He, too, stated the regulator Ofwat ought to deal with poor performing water firms extra harshly, reasonably than merely fining them.
He stated: "I don't know why they just fine them. I think the water company views it as a cost of doing business. I think they should lose their licence and it should be given to someone who could actually invest property at the moment."
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