Bold, punchy and vibrant, the premium beers produced by craft brewer Two by Two Brewing together with a stunning taproom, have gained legions of followers. But its efforts to kind out an power invoice downside have fallen repeatedly flat.

Then getting a debt collector’s letter, regardless of having already paid, didn't go down properly with the household agency based mostly in Newcastle’s Wallsend. 

Now nevertheless it’s ‘Cheers!’ all spherical, with the funds pretty sorted out and a particular toast for firm secretary Rod MacLeod, whose son Robert is managing director of the enterprise launched in 2014.

++ If you've got been affected by this problem or really feel you've got been a sufferer of injustice, please contact client champion Maisha Frost on maisha.frost@express.co.uk ++;

It was Rod who contacted Crusader not too long ago asking for assist after hitting a brick wall with provider ScottishPower. He had additionally contacted its assortment company LCS which had appropriately referred him again to the ability supplier. 

But, because of his immaculate document holding and timeline, attending to the underside of what had gone turned a lot simpler for everybody concerned.

A mix of issues led to the dispute that surfaced as the corporate moved items and power provider this yr. The crux of the matter involved overpayment on the corporate’s electrical energy account.

This occurred after a communications overlap simply earlier than it left, in addition to a debit, based mostly on an estimated cost for fuel though Two by Two by no means used fuel.

Rod was additionally most sad with the late cost and debt referral prices, asking: “How can these be right and reasonable when we have made a duplicate payment? 

“I have done everything in my power to provide an explanation with evidence of our case. My points were looked at in isolation, getting continuity was difficult.”

The sum at problem was £112. These days each penny counts for small companies and moreover the brewery wanted to have it sorted for its accounts. 

Since we highlighted the issue, wires have been uncrossed and motion taken concerning the funds masking the ultimate invoice, plus Two by Two Brewing has acquired a £50 goodwill gesture. 

Although it was rattled by the debt assortment letter, there has now been affirmation that no default be aware was positioned on the account. 

When customers and companies obtain a debt demand that's then dropped, it's at all times vital for them to verify their credit standing too to make sure no opposed marks have crept in.

A ScottishPower spokesperson stated: “We’re sorry for the inconvenience Mr McLeod has experienced. We have resolved the issue, closed his account and have made a goodwill payment in recognition. We appreciate his patience whilst we worked on a resolution.”

Crusader acquired heat thanks from the brewery for our assist and we are saying Viva! Two by Two, whose cans and unit are sights to behold that includes standout Latin-style graphics as gorgeous because the beers themselves, distinctive flavour-bombs that showcase hops from around the globe. www.twobytwobrewing.com