Thousands and thousands of Virgin Media customers might lastly get cheaper broadband extra simply
There may very well be good news for hundreds of thousands of Virgin customers wanting a greater deal. The agency is dealing with a serious probe by UK regulator Ofcom after it acquired quite a few complaints that it was making it robust for purchasers to go away on the finish of their contracts. It appears that when folks need to change to cheaper plans with rival suppliers they face various boundaries together with struggling to get by way of to a Virgin Media agent, being placed on maintain for lengthy intervals of time and even dealing with name drop outs midway by way of the cancellation course of.
Many additionally informed Ofcom that they needed to make prolonged and repeated requests to cancel, as their preliminary instruction was not actioned.
All broadband prospects should be capable to cancel simply and Ofcom’s investigation will now present if Virgin has been breaking the strict guidelines laid out for the telecoms trade.
As Ofcom explains: “Being able to switch provider easily is an important part of a competitive market. Telecoms customers can choose from a wide range of providers, services and packages, and can often save hundreds of pounds by switching to a new deal. This ability for customers to shop around, switch and save is particularly important given the current cost-of-living crisis facing UK households.”
If Virgin is discovered to have damaged the foundations it might face a wonderful be informed to take motion to type the problems.
Hopefully this may pave the best way for Virgin customers to search out cheaper affords when their present offers run out. Like most suppliers, Virgin places up prices as soon as preliminary offers ends which might add a whole bunch of kilos to yearly offers.
Speaking in regards to the investigation. Ofcom’s Chief Executive, Dame Melanie Dawes, mentioned: “Our rules are there to protect people and make sure consumers can take advantage of cheaper deals that are on offer. That’s particularly important at the moment as households look for ways to keep their bills down.
“We’re taking action today, on behalf of Virgin Media’s customers, to investigate whether the company is putting unnecessary barriers in the way of those who want to switch away.
“We’re also expecting more from the industry as a whole in helping to support customers through the cost of living crisis. That means no more excuses when it comes to offering and promoting social tariffs to eligible customers who could switch and save today.”