Three UK down whereas customers fume as 1000’s left with no cell sign

UK cell community operator Three has confirmed it’s experiencing widespread community points that might have an effect on 1000’s of consumers up and down the nation. Many pissed off clients took to social media to vent their annoyance at not with the ability to use any of the decision, textual content, or knowledge providers on their telephones.

According to widespread web service outage web site Down Detector, studies of issues with Three UK’s community started at about 8am this morning and have been peaking with 1000’s of complaints by 3pm, and hitting highs of greater than 18,000 by 4pm.

Three’s official X, previously Twitter, account posted at 2:51pm on Friday informing the general public of the outage:

A Three spokesperson additionally issued the identical assertion to Express.co.uk.

“Hope there’ll be some sort of compensation for this, bit of a joke,” X person @stephenprice96 mentioned, whereas @joe_shimmin commented, “And yet network status says no issues!! Sort it out. No service at all”.

“Anyone else having issues with three network. I’ve had no signal for hours now!!” @Hannahli1989 posted on X, whereas fellow social media person @MikeyCbg mentioned, “Affecting me now, for the third time today. @ThreeUK please update your network status tool to reflect this. I wasted a lot of time checking out my phone earlier.”

Three has not mentioned what the reason for the obvious concern is, or what number of clients are affected and wherein areas of the UK. 

“Only now you decide to act? It’s been like this since 5am!! I’ve had nothing all day!! Disgusting service and have been a customer for more than 10 years. Time to look elsewhere now. Compensation is needed to reflect the disgraceful service you are giving us,” mentioned X person @DA7Guy46.

Unplanned community points like this may typically depart clients with out cell sign, and there is nothing you are able to do besides wait to your supplier to repair the issue. Three makes use of totally different cell frequencies and tools to O2, Vodafone, and EE, so this explicit outage shouldn’t be affecting these suppliers’ sign.

However it will possibly additionally have an effect on the smaller cell networks that use Three’s community to serve their clients, as seems to be the case with the operator Smarty, who posted on X: “We’re aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We’re so sorry if you’ve been impacted by this, please check back here for updates.”

Three-piggybacker community iD Mobile additionally instructed a buyer it was experiencing points. It said: “Hey there, Three UK are having some network issues at the moment, we apologise for any inconvenience caused, please try a device reboot. The app and website is also affected and unusable at this moment in time, and we hope that both will be resolved as soon as possible.”